Refund Policy

How billing works

FitMunch paid plans are billed monthly via Stripe. Premium and trainer plans start with a 14-day trial. Stripe collects a card before the trial begins. You can cancel at any time in billing.

14-day trial (card on file)

Cancel before the trial ends and you are not charged. That is how Stripe runs the trial. It is not a 14-day refund after a paid charge.

After the first charge

Once Stripe bills you, the subscription continues until you cancel. Access stays until the end of the paid period. We do not run an automatic money-back window after that first charge. If something went wrong, email support@fitmunch.com.au and we will review it.

How to request a refund

Email support@fitmunch.com.au with:

• Your account email address
• The reason for your request

We will respond within 1–2 business days. Legal and billing notices also go to that address.

Processing

If we approve a refund, it is processed via Stripe and typically appears in your account within 5–10 business days, depending on your bank.

General food planning support only. Not medical advice.